About us – customer service

A key feature of any business is the ability of its staff to work closely with their customers. Over the years we have given advice, shared our technical knowledge, provided support and offered solutions both to prospective and long-established customers.

Good communication with our valued customers is paramount to our success and achieving customer satisfaction. Good communication enables us to maintain good relations with our customers. Listening to each customers individual needs, gives a more personal touch. The knowledge, experience, opinion and honesty we convey, secures the trust and confidence of our customers. While we have worked with customers in a range of different scenarios, we have the ability to be flexible, meeting the demands of our customers ever changing requirements.

We understand that during the time we have been trading, industries have changed, and technology has developed, so Cheshire Wire Erosion is here to support the changing needs of our customers. Our staff have the technical expertise and experience to provide answers to technical questions such as questions about costing and delivery that you may have as well as any other queries.

We will always endeavour to give a prompt response and pride ourselves on same day enquiry request replies. Please complete the enquiry form or contact us by e-mail or telephone.

Our values

• Customer service

  From the first initial contact with a prospective customer, through to our weekly established customers, our staff have the technical….Click to read more.

• Quality

  We do our utmost to attain the highest levels of quality, by setting high levels of control within our business management system….Click to read more.

• Cost

  What we give to our new customers and the hundreds of repeat customers is a quality, first time right, check twice cut once ….Click to read more.

• Delivery

  We pride ourselves on giving honest dead-lines. Our goal is to achieve or better the date we set. If we promise a dead-line and ….Click to read more.